Level 1 & Level 2 Onsite IT Support Engineer
Job Description
About the Role
We are seeking a reliable Level 1 & Level 2 Onsite IT Support Engineer to handle everyday desktop support, coordinate external vendor escalations, and manage on-site technical hardware issues in West Palm Beach, Florida. You will serve as the primary on-site technical representative to ensure smooth operations and rapid incident resolution.
Key Responsibilities
Provide comprehensive Level 1 and Level 2 desktop support, diagnosing and resolving hardware, software, and peripheral issues.
Coordinate effectively with third-party vendors to troubleshoot and resolve complex AV-related and specialized equipment issues.
Provide proactive, timely status updates to stakeholders regarding incident progress and resolution.
Maintain accurate, up-to-date ticket records and operational logs for all reported incidents.
Utilize basic hand tools for hardware installations, swaps, and physical workstation maintenance.
Requirements & Qualifications
Hands-on experience in corporate desktop support (Level 1 / Level 2 environments).
Proficiency with ticketing systems and standard remote/onsite troubleshooting methodologies.
Demonstrated experience coordinating with third-party service providers and vendors.
Equipped with and capable of utilizing basic hand tools for on-site hardware setups.
Strong communication skills and detail-oriented record-keeping habits.