IT Support Specialist
Job Details & Overview
Job Title: IT Support Specialist
Employment Type: Full-Time
Minimum Experience: Experienced (3–5+ years)
Work Location: 100% On-Site in North Chelmsford, MA
Position Summary
We are seeking a reliable, hands-on IT Support Specialist to join our team in North Chelmsford, MA. In this 100% on-site role, you will provide critical Tier 2/3 technical support across our infrastructure, endpoint devices, and end-user community to ensure seamless business operations.
Key Responsibilities
Systems Administration: Administer and maintain Windows Server environments, Active Directory, Group Policy, Microsoft 365, and user provisioning/access controls.
Network & Infrastructure Support: Support enterprise network infrastructure including switches, VLANs, routing, wireless access points, firewalls, DHCP, and DNS.
Endpoint Lifecycle Management: Manage Windows and Apple endpoint lifecycle operations—including imaging, patching, OS upgrades, hardware replacement, and hardware/software troubleshooting.
Technical Support: Deliver Tier 2 and Tier 3 troubleshooting across servers, networks, printers, VoIP phones, and endpoints to minimize downtime and resolve incidents efficiently.
Vendor & Project Coordination: Collaborate with external engineers and serve as the primary on-site point of contact for third-party vendors and internal IT projects.
Automation & Documentation: Maintain standard operating procedures and streamline administrative tasks using scripting (PowerShell).
Required Qualifications & Skills
Experience: 3 to 5+ years of professional IT support, systems administration, or desktop engineering experience in an enterprise environment.
Technical Proficiency: Strong hands-on experience with Windows Server, Active Directory, Azure/Microsoft 365, networking fundamentals, and endpoint management tools (Intune/SCCM).
Communication & Problem Solving: Excellent troubleshooting abilities paired with strong written and verbal communication skills.
On-Site & Schedule Flexibility: Ability to work 100% on-site daily in North Chelmsford, MA, and accommodate the required shift rotations (regular 8:00 AM – 5:00 PM shift, rotating late shift from 10:00 AM – 7:00 PM for one week, and a periodic weekend pager on-call rotation roughly once every six weeks).
Benefits
Benefits: Comprehensive health, dental, 401(k) matching, and ESOP.